Telecoms & Media

In a context of offers integration, telecommunications operators emphasize cost-effective customer service and customer loyalty, competitive and target offer launches, network reliability as well as organizational agility.

Our offering addresses several critical challenges faced by major players in the industry:

  • Transformation of technological opportunities into revenues
  • Anticipation of regulatory changes
  • Proactivity in a dynamic competitive environment
  • Operational Cost Controls

Fields of Expertise

Our industry and functional experts assist telecom service providers in the successful execution of the following types of projects:

  • Process industrialisation (customer care, customer risk assessment, revenue assurance, procurement)
  • Partnership management (MVNO integration, distribution processes management, recharging and inter-connexions)
  • New offer launches (design of operational, strategic or pricing policies, new services, sales piloting)
  • IT cost-effectiveness controls (urbanisation, functional expertise for main software packages)
  • Network transformation and piloting (quality of service, optimisation and densification, deployment project management)